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DRPA Celebrates Customer Service Week
2019 Marks the Authority’s Third Year of Participation in National Recognition of Customer Service Professionals
The Delaware River Port Authority (DRPA) is a proud participant in Customer Service Week, which runs from October 28-November 1, 2019.
Customer Service Week is an international event that recognizes the importance of customer service and honors those who support customers every day. It became a nationally recognized event by proclamation of the U.S. Congress in 1992.
"It’s about building a relationship that will last, not something that is just transactional. I would like to thank everyone for their commitment to listening, communicating and customer service," said DRPA CEO John T. Hanson.
“Service” is an integral part of the Authority’s mission, vision and shared values and Customer Service Week is a fitting reminder of the Authority’s commitment to go above and beyond serving the public.
The theme of the week this year is “The Magic of Service.” During the week, employees will be recognized and have an opportunity to participate in Customer Service-related training webinars.
Employees were reminded that providing excellent customer service involves great communication.
“The foundation of communication is listening. The key is to listen first and react to what you hear. You’re not really listening if what you hear doesn’t affect you, it doesn’t change you a little bit. And that’s really what listening really is, being open to being changed by somebody else,” said Hanson.
As part of the week-long commemoration, the Ben Franklin Bridge will be illuminated in yellow October 28th through November 5th to honor, not only the DRPA/PATCO employees who have committed themselves to providing superior customer service, but also the countless employees throughout the region who have also taken on the challenge of exceeding the expectations of their customers every day.
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