Emphasizing safety and customer service, the DRPA provides quality transportation services across the river and invests in the economic growth of Southeastern Pennsylvania and Southern New Jersey.
Customer Satisfaction Survey
DRPA
Dear Customer,
Thank you for
taking the time
to participate
in our Customer
Service survey. We care about our customers, and
we welcome all
of your comments
and
suggestions..
Please let us know how we did
and give us your
input on how we
can better serve
you. Your
feedback is very
important to us.
Thank you.
Sincerely,
John J. Matheussen
Chief Executive Officer, DRPA
President, PATCO
1. How did you contact us?
Walk-in Telephone Letter E-Mail
2. What DRPA business did you contact?
Delaware River Port Authority
Ben Franklin Bridge
PATCO Speedline
Walt Whitman Bridge
RiverLink Ferry System
Comm. Barry Bridge
E-ZPass Service Center
Betsy Ross Bridge
Phila. Cruise Terminal
OBD & EO
Other
3. With whom did you have contact?
4. What was the nature of your contact?
5. Was your inquiry handled in a prompt and courteous manner?
6. Overall, how would you rate your experience with us?
Excellent Good Fair Poor No opinion
7. We would appreciate your suggestions to improve our service to you.
If you would like to discuss this further, please provide a daytime phone number for us to contact you.
