CUSTOMER SATISFACTION SURVEY

Dear Customer,

Recently you contacted the Delaware River Port Authority, PATCO Speedline, RiverLink Ferry System, or the Philadelphia Cruise Terminal at Pier 1. We care about our customers, and that is why we are sending you this customer feedback form.

Please let us know how we did or give your input on how we can better serve you. Please take the time to respond to the questions on this form and return it to us. We welcome all of your comments and suggestions.

Thank you.

Sincerely,

John J. Matheussen
Chief Executive Officer, DRPA
President, PATCO

DRPA Customer Service Survey

Name*:

Email*:

1. How did you contact us?

Walk-in Telephone Letter E-Mail

2. What DRPA business did you contact?

Delaware River Port Authority	Ben Franklin Bridge	PATCO Speedline
Walt Whitman Bridge	RiverLink Ferry System	Comm. Barry Bridge
E-ZPass Service Center	Betsy Ross Bridge	Phila. Cruise Terminal
OBD & EO	Other

3. With whom did you have contact?

4. What was the nature of your contact?

5. Was your inquiry handled in a prompt and courteous manner?

6. Overall, how would you rate your experience with us?

Excellent Good Fair Poor No opinion

7. We would appreciate your suggestions to improve our service to you.

If you would like to discuss this further, please provide a daytime phone number for us to contact you.

*required

Customer Service Hotline 1-877-567-3772